Patra, which operates one of the insurance industry’s largest production-grade agentic AI platforms, appointed Yousef Hashimi to the role of Head of Products and Client AI Transformation. In this newly created role, he will shape Patra’s agentic AI-led service offerings and accelerate clients’ adoption, helping them bridge their way to an AI-driven future with confidence and speed.

Hashimi brings nearly three decades of experience in fintech, financial services, big data, intelligent automation, and applied AI. Hashimi joins Patra from Lüt, a modern payments fintech, where he was Chief Product and Operating Officer. Before that, he held senior leadership roles at IBM and EY. At IBM, he helped pioneer early innovations in virtual agents and document intelligence, and played a key role in commercializing IBM Watson. At EY, he led applied AI for the insurance sector, delivering AI-powered underwriting, claims, actuarial, and customer service solutions that helped clients modernize operations.

“Patra is deepening our offering as an outcomes-based business service provider, and Yousef’s leadership will be central to that,” said Pratap Sarker, CEO of Patra. “Our clients want to put agentic AI to work in their operations and see results they can measure. Yousef has done that at global organizations. He understands the technology and how it intersects with operations, and will make sure what we build ties directly to outcomes our clients can count on.”

Hashimi has a proven track record of helping enterprises design, build, and adopt cutting-edge solutions that reshape operations and unlock new value. He launched IBM’s first cognitive consulting practice, and at Lüt, led product development, delivering three new payment products that enabled new revenue streams.

“Patra has a strong foundation in the insurance industry and has been working with agentic AI for years,” said Hashimi. “I have spent much of my career bringing AI to insurers, and I know what it takes to get from a promising idea to results in live operations. I’m looking forward to partnering closely with teams across Patra as we work with our clients to realize an AI-enabled future together.”

Hashimi joins as Patra rolls out managed services that marry agentic technology and the process intelligence of Patra’s workforce to execute complete workflows and deliver client outcomes. Patra is also among the first insurance distribution partners to carry errors and omissions coverage that extends to its AI-powered managed services. The first managed service, post-bind processing, completes that entire workflow in a significantly shorter timeframe than manual processes supported with point solutions. Learn more about Patra’s agentic AI platform, which delivers better outcomes for customers with less risk.

About Patra

Patra is an outcome-focused operating partner working exclusively for the insurance industry. Combining expert teams, process intelligence, and purpose-built technology, Patra delivers measurable results to clients. With 20 years of deep domain expertise, exceptional client retention rates, and significant sustained investment in AI, Patra partners with agencies, brokers, MGAs, MGUs, and carriers to transform how insurance operations are delivered.

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